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Norm Bartels retired from the DuPage County Health
Department in 2007.  He had served as a Senior
Program Manager for the Mental Health Division for  27
years, overseeing psychosocial rehabilitation and
residential programs.  It was early in this work that he
became intrigued with the problem of serving
individuals with Borderline Personality Disorders in a
community mental health service setting.  In order to
better understand what it was like to live with this
disorder, he met weekly for two years with 8 individuals
with BPD.

It was during this period that he coined the name,
Emotional Intensity Disorder, that participants
agreed better described the disorder.  In 1989 Norm
put together the first manual to teach clients to manage
their illness.  Norm still does an occasional training in
the
STEPPS model.

Norm and Karen Bartels have two grown children, live
in Elgin, Illinois, and enjoy reading, cooking, and
traveling.